Welcome to Selling Luxury, the podcast produced by the editors of Luxury Travel Advisor. This series inspires and educates travel advisors who want to enter the luxury arena and provides great insights for those advisors who are already successful in this niche.
Ruthanne Terrero, VP and editorial director of Luxury Travel Advisor, in this episode chats with Stacy Fischer-Rosenthal of Fischer Travel provides insights into how her ultra-luxury travel business operates. Fischer-Rosenthal shares innovative ideas to extend services to clients who are seeking unique ways to gift their colleagues and loved ones; she also shares how to create a nurturing corporate culture in a demanding business that operates 24/7.
Learn the history of Manhattan-based Fischer Travel, founded by Stacy’s legendary father, Bill Fischer, 50 years ago. He is the original “luxury travel advisor,” who developed the concept of forging strong relationships with suppliers to get things done for his ultra-affluent clients. “He was always pushing because it was always about ‘how do we satisfy this client?’” Stacy tells us.
In this podcast, you’ll hear all about Fischer Travel’s unique service fee structure and how the agency finds people who can open doors to designer ateliers after hours, close down museums, take over palaces and even arrange a wedding at Versailles.
You’ll also learn what it’s like to fire one of your best clients and how to nurture the ones you keep with thoughtful touches that help them in the most vulnerable moments of your life.
Enjoy the podcast and watch for Stacy and Bill Fischer to be featured in the May 2020 issue of Luxury Travel Advisor!